According to the Nielsen Norman Group, SharePoint has a strong foothold on the intranet market and its market adoption is projected to grow at an annual average growth rate of 20% over the next four years. Moreover, 9 out of 10 winners of the 2016 Intranet Design Annual awards use SharePoint with an average organization size of 12,500 employees.

Even with these impressive numbers, organizations are still facing the same challenge with employee adoption according to AIIM’s Impact of SharePoint 2016 report. AIIM conducted a survey with a selection of 195,000 community members in June 2016. Some interesting key findings include 11 percent of organizations have reached a plateau in terms of SharePoint adoption. 22 percent say their SharePoint adoption is facing challenges from the user community.

So why is the adoption number so low? Most of the responses were very common, inadequate user training, and lack of senior management support.

The figure below shows the results of the survey on the pace of SharePoint adoption.

sharepointadoption

Clearly, these adoption numbers don’t look so great, organizations do realize challenges still exist. Nevertheless, there is some good news; 58 percent of organizations are making SharePoint training a priority and 50 percent plan to update and enforce their SharePoint governance policies.

So, what can you do to build a positive SharePoint experience to increase the rate of adoption.

Some points to consider from business users’ perspective:

  • Did it make any daily routine simpler?
  • Is it easier for me to find information I need?
  • Can I get to the information I need at any time form any device?

Some points to consider from the SharePoint support team perspective:

  • How can I make the UX design user friendly?
  • How can I improve or automate solutions to help uses’ daily routine easier?
  • How can I lessen IT from becoming a bottleneck?

I recently worked with a client where I used the examples above as guiding principles. The result was a high rate of adoption that translated into measurable benefits to the organization.

To learn more on how Centric Consulting can help you with SharePoint adoption, visit us at CentricConsulting.com

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